Football Gangs Info

Refund-Cancellation Policy
Fbgates.com website (the 'site'™) is maintained by the company (Football Management Incorporated ltd).
The short name of our company (FBMI) will be used throughout this document.
These Terms & Conditions are specific to orders on our website and for delivery to the UK and Europe. By accessing our website and/or placing an order, you agree to be bound by these Terms & Conditions. Your statutory rights are not affected by these terms. Football Management International Ltd. reserves the right to change these terms and conditions at any time and without prior notice by updating this page. You should check this section of our website periodically to ensure you have the most recent version of our Terms & Conditions as this is relevant to any order you make.

If you have any questions about these terms and conditions please contact us on info@fb-mi.com.

Purchasing / Ordering Products
You are considered to have placed an order with us by ordering online via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement by email detailing the products you have ordered. This email confirmation constitutes acceptance of your order.
However we may still refuse to accept your order after confirmation where:
(a) The type of goods you ordered are not available, in which case we may offer a substitute of the same type and quality. You will be notified of this substitution by e-mail or telephone before goods are dispatched. You will have an opportunity to cancel the order and receive a full refund if the substitute goods are not acceptable.
(b) We are unable to obtain authorisation for your payment
(c) There is an error in the product description
(d) It is logistically impossible for us to deliver the goods to the address indicated
(e) Delivery charges and/or surcharges apply and have not been paid
(f) if an item on the website has been underpriced through error, we will not be liable to supply that item to you at the stated price. We will inform you of the correct price before dispatching the item to you so that you may decide whether or not you wish to go ahead with the purchase. If you decide to cancel the order, we will issue you a full refund.

Photographs & Images
Images and photographs on the website are created by us and are fully representative of the product you will be receiving.

Accuracy of Website
While we do our best to make sure that the information on this website is correct we cannot guarantee 100% accuracy and completeness of the material on this website. If you are relying wholly on product information on this website to make your purchase decision please contact us on info@fb-mi.com to clarify and check any important detail before placing an order. We try to ensure that all product information on this site is accurate. If we do become aware of an error in the website information on the product you ordered we will contact you straight away so you can decide whether you still wish to go ahead with your order. If you cancel your order as a result of being informed of such an error by us, you will receive a full refund of any money paid in advance.

Prices
Online prices reflect the very latest price points for all products. However, FBMI reserves the right to change prices at any time. Prices listed are in GBP and are inclusive of VAT but do not include delivery charges. Delivery charges may vary depending on the country and the address provided. Latest prices are listed against each specific product on the website. All prices are reviewed regularly and any changes updated for each specific product on the site. All prices must be paid in full before goods are dispatched. Payment can be made via credit or debit card (we accept all major credit cards), PayPal and other payment methods. Please check at the check-out, what payment methods are available in your country.
Discounted quotations can be requested for bulk or multiple orders.

Arranging Delivery
Please note that any delivery time scales stated on our website or dates given on emails regarding delivery are only estimates.
Orders received after 1pm on weekdays, at weekends or on public holidays will be processed the next working day. We do not normally deliver on Saturdays but if we agree to a Saturday delivery, there will be an additional charge which you will be informed of when you place your order. There are no deliveries on Sundays or public holidays. It is the 'customer'™s responsibility when placing an order to ensure that they give us the full delivery address details, including accurate postcode of the delivery address. We also need your daytime contact telephone number(s) and correct e-mail address so we can notify you should there be any problems with your order or delivery. If you cannot be present to accept delivery and want the goods to be left unattended, please notify us prior to the delivery date in writing by post, fax or email or leave a signed note to this effect in a secure place.

When your order is placed we will send you a confirmation email stating your contact details as have been provided to us, order reference number and estimated delivery date. We will normally contact you prior to the estimated delivery date to inform you of the exact date on which your goods will be delivered. If you miss the delivery of your order, you will incur a re-delivery charge as we will be deemed to have met our original obligation to deliver with our first attempted delivery. In this case you will be notified of any extra charges that may apply prior to the re-delivery.
For further information regarding deliveries, please email info@fb-mi.com

Receiving delivery
Once goods have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended, the goods are your responsibility. We will no longer be liable for any loss or damage to the goods.
Shortages should be noted on the consignment note and notified to us within 7 days of delivery by email info@fb-mi.com, If you choose to accept the delivery of a package that is damaged, you must sign the delivery note as "Damaged" and notify us of any damage within 7 days of receipt. We may require you to send us photographic evidence of the damage. We will arrange to collect and replace the damaged goods or offer an acceptable alternative. Claims for damaged goods will not be accepted if the courier has obtained a clean signature for delivery and there is no mention of damage on the delivery note. Signing of the delivery note as 'unchecked' or similar wording does not waive your obligation to notify us of any damage as detailed above.

Cancellations & Returns Policy
In accordance with the Distance Selling Regulations, you have the right to cancel your order at any time up to 7 working days after receipt. If you wish to cancel your order before the goods have been dispatched, you can email us at info@fb-mi.com.
If you cancel your order after goods have been dispatched you will still be liable for the delivery charge which may be deducted from your refund.
If you wish to cancel your order once you have received the goods you will have seven working days from the day after the date of delivery of the goods to give us a notice of cancellation. Notification must be in a durable form either by email to info@fb-mi.com or in writing to Kemp House 152-160, City Road, London, EC1V 2NX.
You are responsible for ensuring the goods remain undamaged and kept in good condition whilst they are in your possession. Once we have confirmed cancellation of your order, you should send the goods back to us. In the event of orders cancelled after delivery, the buyer will bear the cost of returning the goods. We will issue a full refund of any monies paid or exchange or credit if applicable upon receipt of the goods in an undamaged condition.

Rejection/Returning goods
If the goods delivered are not what you ordered or do not correspond fully with the relevant item description please notify us immediately by email to info@fb-mi.com. If the goods are damaged on delivery you can return them. As stated above, damage should be reported to us within 7 days of delivery. We will require photographic evidence of the damage to the item you wish to return. If applicable we will collect the damaged item(s) from you and give you a full refund once the goods have been delivered back to us and have been inspected.

Additional notes
All products are sold for domestic use only. Products purchased by companies or individuals for the purposes of trade or resale will have no warranty other than that provided by the original manufacturer. Any warranty offered or implied is valid for products within United Kingdom and Europe.

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